Integration is an online customer service software and support ticket help desk application for small business and fast-growing companies. With the integration in Synap, you can import your help desk tickets and the associated people and organizations, so that you can view the tickets along with emails to customers from you and your team, all in one unified feed. Setup is simple and does not require any developer attention.

Setup Instructions

  1. Log into your Synap account and click/tap Configure in the navigation menu to access your Configuration page.
  2. Click/tap the Edit button in the Integrations section.
  3. Look for the section on the Integrations page and use the Add button to connect your account to Synap.
  4. Synap will prompt you to enter your subdomain (usually your company domain) and to sign in with your credentials. Note: If you're already logged into, you may not be asked for your credentials.
  5. Finally, you'll be asked to allow Synap to access your account. Simply click Allow and you're all set!

Additional Information

Do all Synap users need user credentials to access information in Synap? 
Nope. Just one user needs to authenticate. Even your teammates who may not have access to will see the information from in Synap, giving everyone the benefit of the unified view of your customer communications.

When the status of a ticket gets updated in, is it updated in Synap? 
Yes, updates in regarding the status of the help desk incident send a webhook to Synap, where the updated information will be displayed.

We have multiple accounts for different products. Is that supported in Synap? 
Yes, Synap supports multiple integrations. Tickets from each of the accounts will all roll up into one unified feed, so that you're able to see the complete story of your customers.

How do I remove my integration?
You can submit a support request for this by clicking on the Help menu in the bottom left and then clicking Send a Message. In the message, please let us know which integration you would like disconnected.

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